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Interview with 3i Infotech Limited's Padmanabhan Iyer

May 07, 2019
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Information and communication technology (ICT) has assumed greater significance in the IT-enabled service (ITeS)/business process management (BPM) industry as organisations increasingly adopt new technology solutions to deliver better customer experience and improve business efficiency. The digitalisation of businesses has emerged as one of the key trends. Every organisation has created a digital roadmap for the roll-out of next-generation technologies such as artificial intelligence (AI), blockchain, internet of things (IoT) and big data analytics. However, the adoption of these technologies also increases the risk of cyberthreats for enterprises. Padmanabhan Iyer, Managing Director and Global CEO, 3i Infotech Limited, talks about the emerging ICT trends...

What role is ICT playing in the ITeS/BPM industry? What are some of the ICT initiatives taken by your organisation?

Emerging technologies are playing a key role in defining the course of the IT-ITeS/BPM sector. Enterprises in the sector are moving beyond conventional analytics to implement solutions based on emerging technologies like AI and robotic process automation (RPA). The focus is shifting to intelligent solutions with superior analytics to make the best use of the large quantum of data being generated every second. Analytics and nimbleness are proving to be the key differentiators for industry players.

As part of 3i Infotech’s ICT initiatives, we have been helping enterprises in their initiatives to adopt pervasive cloud computing and mobility solutions with a focus on security. This will help them improve flexibility and accessibility while taking strides in the digital era. We are also developing solutions using emerging technologies such as AI, machine learning (ML) and IoT, among others.

The digitalisation of businesses has emerged as one of the key trends in the ITeS/BPM industry. What is your digital roadmap?

Our digital roadmap is centred on helping our customers in their digital transformation initiatives by offering them innovative, cutting-edge solutions. The solutions we offer have a strong focus on mobility, and are facilitated by new-age technologies such as AI and IoT. Our solutions perfectly complement our product portfolio, which includes a banking suite, an insurance management suite, an investment management suite, anti-money laundering solutions, and an enterprise resource planning (ERP) suite.

Along with these product suites, our capabilities in the services domain bring value to our customers. We offer consulting services and business optimisation services leveraging our expertise in mobility, data analytics, big data, testing and application development technologies.

We combine our offerings with emerging technologies and offer our customers a bouquet of comprehensive and innovative digital solutions. This offering helps them meet all the requirements of the digital age, such as faster-time-to market, efficient business processes, productivity and cost savings, enhanced customer service and comprehensive risk management.

How is your organisation leveraging technologies like IoT, AI and blockchain?

Each business unit of 3i Infotech has its own innovation and research lab. These labs have been consistently developing solution frameworks using emerging technologies such as IoT, AI and blockchain. The frameworks they develop are easily adaptable in various business scenarios and help clients stay abreast of digital disruptions that currently permeate organisations at every level. We are using these technologies to help our customers take the most informed decisions by enabling them to make the best use of both their isolated and distributed data.

What are the cybersecurity risks faced by the industry? How can these be mitigated?

With the widespread use of technology and digital platforms, the threat of cybercrimes has increased manyfold. The quantum of operational data on the internet is growing rapidly. This includes data generated from digital devices and mobile phones. IoT-enabled devices are more vulnerable to security threats. Increased connectivity gives hackers greater room to attack the network.

To counter cyberrisks, enterprises need to set up and implement a comprehensive cybersecurity policy, focusing on critical functions like data management and access control. There are a number of technology options to alleviate cyberrisks. However, we recommend enterprises to implement innovative AI solutions because they have the capability to quickly dissect massive data streams, analyse them, recognise threats and mitigate them successfully.

What are the key technology trends that will shape the ITeS/BPM industry over the next few years?

The technologies that are making a huge impact on the ITeS/BPM industry include cloud computing, conversational services, RPA, analytics, low-code app development and unified collaborative BPM platforms.

At 3i Infotech, we understand that with the quantum of data being generated every moment, these technologies are becoming indispensable to our business. We offer efficient solution frameworks using these technologies, which help our clients store data generated from multiple sources, offer easier access, and ensure faster computing and analytics of this data.


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